The Cheesecake Factory

Reviews about The Cheesecake Factory

• 1 / 5

  By Kate Vidulich
  I can't believe how rude this woman was behind the cake counter. This was my first time there and my cake was boxed and tucked behind a sign, after waiting a couple minutes I asked the blonde girl who showed up behind the counter , she is not the one who took my order, if it was mine and she said "well did you order a tower?" I said I don't know, because as I said this was my first time and I didn't know the fricken vernacular of Cheesecake Factory, in my head I ordered a slice of chocolate cake. Then she says "Well this isn't yours then is it?" I was kind of taken aback by her attitude which she then informed myself and the two people that were with me that she "doesn't have an attitude, I don't even work up here, I don't know what's going on, I'm too high to do this right now!" I just wanted a slice of cake for my birthday and it was an inconvience to this cun t of a staff member. This was THE WORST customer service experience I've ever seen in my life and I work in a restaurant, granted it's way more upscale than cheese cake factory. This happened on April 2nd 2017 at approximately 2:30 pm, so if you need to look at the schedule and figure out who was working the cake counter so you can promptly fire this person, I can't believe she said she was high on drugs! What was happening here?! I ate my cake outside and could find a garbage can, so I went inside and threw it in on the counter, hope she could figure out how to use a receptacle and throw it away.
  December 11, 2016
• 4 / 5

  By Winter Wolf
  The food here has always been pretty great, as has the service. Considering how crowded the place usually seems to be, that's always been impressive on its own.
  July 20, 2016
• 1 / 5

  By J P
  I have been reading these comments and think you as the owner should be replying to everyone who is unhappy. Looking at it everyday for new ones to reply. You might want to be in your establishment(s) more often to oversee you investment that pays your bills. Talk to your customers. Watch your staff, check out your kitchen. People love to eat at great places, with great food, nice atmosphere and great service. A place to bring more friends and family. I for one have been in both the Bay Shore and Smithaven several times and I would say it was good. So far and hope it says that way. Thanks.
  June 03, 2016